Delete account

How to remove your yesumi account and its synced data.

Without the installed app: open the yesumi “Delete account” page, explicitly sign in with the same Google account, request deletion, then confirm its consequences and fresh Google sign-in. Sign-in alone creates no application account and deletes nothing. Alternatively in the app: Profile → “Konto und Synchronisierung” (Account and sync) → “Konto löschen …” (Delete account). Confirm with fresh sign-in and wait for server confirmation. The server removes the yesumi application account and its synced data. The browser does not erase files on app devices. The account’s favorites and local collection data (content snapshot, thumbnails, saved times) are removed on a device only when its app recognizes the confirmed server deletion. On the server this includes topics, feedback, hidden cards and the daily-selection history.

Steps

1. First check for pending changes or a needed export.
2. Complete fresh sign-in and the deletion confirmation.
3. An error or unknown result does not confirm deletion.
4. The browser one-use confirmation expires after ten minutes. If the outcome is unknown, select “Check outcome”; reloading never repeats deletion. The operation receipt can be read with the same account for up to30days.
5. Optional guidance is currently a local test file only, never sent email or deletion authority.

First: data export

When you are signed in with an account, you can export your account data in the app as a JSON file. You confirm the export by signing in again and choose where the file is saved. The app keeps no copy of the file.

The export covers this application account only: no guest files, separate technical push identity, Firebase/Google/Apple sign-in data, usage and crash data or complete store history. It contains profile, consents, saved cards, feedback including hidden cards, daily cards, reminders, devices and inbox, purchases in yesumi and offline packs; cards hidden on this device only are not included. So far evidenced locally with test accounts only.

What deletion does not cover

This does not delete the Google account itself, the separate push identity, guest cards or provider-held data. After application-account erasure, yesumi attempts to remove the Firebase sign-in record; staff accounts remain excluded. The plaintext UID can wait in a retry table. A running worker removes the retry row after successful Firebase deletion or when no further retry is needed. If an actual attempt fails when the retry row is at least 14 days old, only retrying is abandoned; this does not confirm Firebase deletion. Without provider configuration, or with missing or unusable Firebase credentials or permission in the worker, the UID can wait indefinitely; this is treated as a configuration problem, never given up and logged loudly. Processing depends on a running worker and scheduled attempts; 14 days is not a guaranteed maximum retention period. Daily-card caches and guest collection data are separate; the account's open store purchase references are removed from the device on deletion; full physical file erasure is open, and existing local backups stay unchanged until their retention expires (30 days by default). Pseudonymous recreation/receipt-abuse fences remain; event hashes become eligible for applied maintenance after 180 days from receipt, excluding active jobs. There is no automatic maximum. Recreating with the same UID is blocked; signing in again after the Firebase record was deleted creates a new UID and therefore a new account. Store subscriptions are not cancelled. Cards hidden on this device only remain until “Personalisierung zurücksetzen” (Reset personalization). Resetting personalization is not account deletion; language, time zone, reminders and the daily-selection history without reasons stay. The browser path currently supports Google, not Apple sign-in. Public hosting/store URL, real Google acceptance and mail delivery remain open. WEB operation records are physically removed only by bounded maintenance (expired requests after24h, receipts after30days); these eligibility limits are not a guaranteed scheduler deadline. Optional local guidance contains your verified address; files become eligible for bounded cleanup after24hours, with no guaranteed deletion scheduler.

Help

If deletion in the app is not possible or you have questions, write to support@reloop.cards.